Our Wellbeing & Safety Commitment

We are fortunate to be located in a park-like setting with a large pool area and expansive outdoor courtyard, perfect for natural social distancing. When you come for your next visit, you will notice we’ve been working diligently behind-the-scenes to review, and in some cases reimagine, each aspect of our property and services to provide you a safe and relaxing stay.

To learn more about the State of California’s travel updates as it relates to COVID-19, please click here.


Our serene atmosphere and eagerness to be there for you have not changed, but you may notice a few operational adjustments we’ve made for a healthy stay.

  • 24-hour cancellation: All reservations will have a 24-hour cancellation window, giving you even more flexibility for your upcoming plans.
  • Lobby layout and practices: Signage will assist with safe distancing. We've also adjusted our check-in procedures to provide you a more contactless experience.
  • Your private space: Our team will not enter your room during your stay unless specifically requested. We want your guestroom to be your personal sanctuary during your stay.
  • Pool & hot tub: Our pool is open for your enjoyment. You will find we’ve reconfigured our furniture to aid social distancing and limit occupancy.
  • Courtyard: Our outdoor lounge and fire pit areas will be open for guest enjoyment.
  • Fitness Center: Our Fitness Center is available 24-hours a day. 

Changes You May Never See:

Many of our cleaning initiatives take place behind-the-scenes by our caring team. Our Wellbeing & Safety Commitment ensures the utmost hygiene and cleanliness for everyone who walks through our doors.

Wellbeing & Safety Badge

Rigorous protocols and ongoing training: We have rigid hygiene protocols and ongoing training for all of our associates. Protective equipment including masks, gloves and face-shields are used by our team as appropriate based on the specific task and temperature checks of our associates are conducted prior to their shift. Modifications have been made to our public spaces as well as our teams’ workspace to reduce surface and spatial contact. 

State-of-the-art technology: We employ officially approved anti-viral cleaning solutions, including Vector fogging machines in our guestrooms, public spaces, and back of house.

Breathe easy: All of our guestrooms feature heating and cooling systems that circulate air from within the room, so your air is your air. All guest rooms also have operable doors and windows which allow for fresh outside air at any time. 

Wellbeing at the center of your stay: Multi-use and ancillary items and amenities have been removed from guestrooms and public areas, but are available upon request. Our team will not access your guestroom during your stay, though we are here to assist you with the services you desire upon request. Alcohol-based hand sanitizers are available to guests and team members in convenient locations throughout the property.

Third-party certified practices: We follow the guidelines of the AHLA Stay Safe program, are Clean + Safe Certified by California Hotel & Lodging Association, and recognized by AAA as a 4 Diamond property with Best in Housekeeping status. Our robust program was developed, and continues to be refined, based on guidelines from the Center of Disease Control and Prevention, the World Health Organization, and local authorities.

aaa best of housekeeping logochla logoahla